Terms and Conditions of Sale



Important Information About This Legal Contract 
This Sale Agreement is a legal contract between the Customer and I-Tech Group. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "I-Tech Group" shall relate to I-Tech Group Pty Ltd and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. 

This Sale Agreement constitutes the entire agreement between the Customer and I-Tech Group relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by I-Tech Group. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting I-Tech Group at the address provided below. 

In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control. 

Title; Risk of Loss 
Title to goods herein being purchased passes to the purchaser upon delivery of the goods to the purchaser, unless otherwise specified. Loss or damage that occurs during shipping by a carrier selected by I-Tech Group is I-Tech Group's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s). 

LCD Dead Pixel Policy 
LCD Dead Pixel Policy vary from manufacturers. Please check carefully with the manufacturer before you make your puchase. 

General Legal Disclaimer 

Internet Disclaimer 
Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions. 

The right to change prices and cancel orders without notice 
We reserve the right to reject your order for products or services purchased through the Website for any reason, including but not limited to if the products or services are not available, if there is an error in the description or price of the requested products or services as advertised on the Website or if there is an error in your order. If we reject your order, we will notify you by email of our rejection at the time you place the order or within a reasonable time thereafter and give you the option of reconfirming your order, changing your order or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for your purchase, you will receive a full refund.

Third-Party Product and Y2K Disclaimer 
All products sold by I-Tech Group are third party products and are subject to the warranties and representations of the applicable manufacturers, including but not limited to Y2K compliance. Accordingly, I-Tech Group makes no representation or warranty with respect to the Y2K compliance of products sold. 

Pricing and Information Disclaimer 
All pricing subject to change. For all prices, products and offers, I-Tech Group reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids are welcome! 

While I-Tech Group uses reasonable efforts to include accurate and up-to-date information on the Site, I-Tech Group makes no warranties or representations as to the Site's accuracy. I-Tech Group assumes no liability or responsibility for any errors or omissions in the content on the Site. Please contact product manufacturer for any further details on the product or give us a call before you purchase if you're unsure. 

Limitation of Liability 
I-Tech Group will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. I-Tech Group will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, I-Tech Group is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this agreement. 

Professional Services / Learning Solutions 
Customized professional service and training contracts may be subject to tax.
The services covered by this transaction are being sold, and any associated taxes, are being collected on behalf of I-Tech Group Technology Services, Inc. solely in the capacity as an independent sales agent. The Service Provider is solely responsible for all services covered by this transaction. By ordering the services requested from I-Tech Group, the Customers acknowledges and agrees:
I-Tech Group, I-Tech Group Technology Services, Inc., and their affiliates are resellers of contracts for professional services, customized professional services and training and are not the providers of said services. The Service Provider is the only obligor responsible for providing services to the Customer. The Customer will look solely to the Service Provider for any loss, claims or damages arising from the purchase of such services, hereby releasing I-Tech Group, I-Tech Group Technology Services, Inc., and their affiliates from any and all claims the Customer may have arising from the provision of any such services. I-Tech Group is merely acting to assist the Customer in obtaining the services desired by it and provided by the Service Provider. 

Orders; Payment Terms; Interest; Taxes 
Orders are not binding upon I-Tech Group until accepted by I-Tech Group. Terms of payment are within I-Tech Group's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. I-Tech Group may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order. 
All payments are to be made/charged when invoiced, you are entitled to a full refund if the product is not in stock. 

Cancellation of orders or Change of orders 
I-Tech Group may not refund in full simply because customer changes his/her Mind. We reserve the rights to keep up to 30% of the full invoice amount payment for such cases. This includes change of orders. 

Title of goods and services sold do not pass on to the you unless payment is made in full. We reserve the rights to collect the goods if full payment is in question or doubt. 

Freight Policy 
Contact I-Tech Group for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to an address that can be verified according to our standards. Customers can also check the Delivery Charges for further details. 

Return Policy
I-Tech Group offers a 7 day return policy on selected items based on manufacturer return policies. 
Please call (02) 8004 3033 or e-mail our Customer Relations Department at [email protected] Returns may not be accepted without a valid invoice number. For faster service, please have the following information on hand when calling for a return order: customer name, invoice number, serial number and the reason for the return. 
All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. 
Shipping charges on returned items are the customer's responsibility; I-Tech Group will match the shipping method and pay for shipping on replacement or exchange item(s). 
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage . Please use a carrier that is able to provide you with proof of delivery. 
DEFECTIVE returns can be returned directly to I-Tech Group within 30 days from the invoice date, at I-Tech Group's discretion for: credit, replacement, exchange or repair. 
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 7 days, all manufacturers' warranties apply. 
NON-DEFECTIVE returns can be accepted directly by I-Tech Group within 7 days from the invoice date, at I-Tech Group's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 30 percent restocking fee. 
Due to manufacturers' policies, products from the following brands are accepted for repair only: Apple, Compaq, IBM, and Hewlett-Packard. I-Tech Group may not accept returns for exchange, replacement or credit. If you receive a unit that is inoperable FOR ANY REASON, you may contact us for information on warranty service through I-Tech Group, the manufacturer direct or any authorized service center in your area. 
Additional manufacturers may be added to this list as: manufacturer policies change, manufacturers go out of business or in the case of specially ordered items. 
I-Tech Group reserves the right to authorize product returns beyond 7 days from the invoice date. IF the product is accepted after 7 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. 

Goods Returned For Credit, Refund or Repair 
Goods returned within the warranty period that are not repairable or have been obsoleted will be replaced with a similar model or given a refund for their current market value due to the nature of computer industry. 
under ACCC guidelines for refunds of goods under warranty claims - specifically the ACCC quotes as follows on their web site : "If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead" 

We reserve our right to refuse return if the goods is not faulty.